FAQ

FAQ

How can I determine the right size?
Our pieces generally run true to size. For a more relaxed or oversized look, we recommend sizing up. If you’re unsure about fit or have questions about a specific item, feel free to reach out to our support team—we’re here to help.

What is your return policy?
We accept returns within 30 days of delivery on items that are unused, unwashed, and in their original packaging. Some items may be marked final sale—check the product page for any exceptions.

How long does shipping take?
Orders are typically processed within 1–3 business days.
U.S. Shipping: 7–11 business days
International Shipping: 7–15 business days
Please note that shipping times may vary slightly during holidays or due to external factors.

What should I do if I receive a damaged or defective item?
Contact our customer support team as soon as possible. We’ll make it right—either with a replacement or a return, depending on the situation.

Do you offer free shipping?
Yes, we offer free shipping on all orders over $100.
For orders under $100:
$5.99 shipping within the U.S.
$7.99 for international orders

How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. Use it to follow your shipment’s progress on our Track Order page at any time.

What payment methods do you accept?
We accept all major credit cards, as well as PayPal, Apple Pay, Shop Pay, and Google Pay. All available payment options will be visible at checkout.

How can I contact customer support?
Email us at support@aston-vale.com or call us at 
Support hours are Monday–Friday, 9:00 AM – 5:00 PM (CST).
We do our best to respond within 24 hours.